Many ecommerce newbies are still unaware about the factors that make up the super structure of management of orders irrespective of where the orders may be generating from. Whether in marketplaces, comparison shopping sites or affiliate networks, understanding the entirety and aspects that add quality to this critical operational process helps sellers gain an inevitable edge in competition while winning return buyers over and over again.
Basically, there are 4 major factors that complete and add quality to organized order management…
It starts with receiving orders and notifying the buyers about the same
While it is true that the process begins with buyers placing orders, and this is the first step that kick starts the requirement for managing orders in the first place, notifying the buyers about reception of orders keeps the latter in tune with the movements happening in the part of the sellers. This directly contributes directly towards enhancing trustworthiness of the latter.
Order handling and its speed
Order handling basically refers to picking, packing, labeling and readying the product for shipping. While it is imperative that the quality of the process remains impeccable, it is also necessary to maintain speed in the same. Top performing marketplaces usually specify order handling and shipping period to not exceed more than 48 hours at the most. Respecting the matter of speed adds quality to the process which further contributes to winning trust of buyers.
Shipping and in time delivery
Shipping and delivery through reliable means forms a critical part of order management per se. However, when quality has to be catered to, sellers need to ensure shipping their products earlier and ensure that product reaches in good condition before the specified date. By ensuring quicker shipping and delivery, sellers are very likely to gain higher ratings and reviews which can further their endeavors in the respective marketplaces.
Managing returns and refunds if required
Returns and refunds forms a very important part of the super structure of order control and needs to be approached faultlessly and quickly so as to enhance purchase experience. Integration with marketplace APIs like Walmart API, Jet.com API etc can help in the purpose.
There are certain order fulfillment solutions that are designed to automate the process of returns and refunds leaving very little in the part of sellers to take care of. For those who are using solutions that don’t cater towards this end, it is best to use software solutions, tools or plug ins for the same.