Selling in top marketplaces like eBay and Amazon is not without its share of uncertainties. There have been numerous occasions when sellers in these marketplaces have experienced rude shocks in the form of horrible reviews left by buyers for often unreasonable reasons. While our wise ancestors have rightly said that certain things in life need to be taken with a pinch of salt, poor reviews and ratings certainly don’t come into this category.
This is mainly because Amazon and eBay are recognized for taking purchase experience in the part of buyers very seriously and any mishap in the process is dealt with iron fists. Consequences can range anywhere from losing search ranking to receiving warnings or even scrapping of listing that has earned the poor review. On many occasions, buyers leave horrible reviews for reasons that the sellers cannot be blamed for.
On these circumstances the seller Amazon / eBay must keep their calm and approach organic solutions to deal with these reviews. Here are a few measures that can be adopted for safe review handling…
Ecommerce solution developers who offer quality integration services like Magento eBay / Amazon etc also possess tools and support services for review management which should be approached and integrated with at the very onset of your venture.